From: Paul Brennan
Sent: Wednesday, 6 January 2010 1:55 PM
To: nick
Cc: b.cooper; 'Terry Cooper'
Subject: Website

Hi Nick

This website is absolutely atrocious,

It’s a disgraceful CMS system that offers nothing for the 4k.

I have someone who knows what to do and they told me that we won't be allowed to use it as its custom made by refreshweb.

Do you own the rights to the CMS, Have you just sold us a bad product that plugs into a website.

We will like our money back for this product but we don’t mind paying for the hosting of the website up until this time!

Please contact Ben Cooper ASAP to finalise balance owed to us or we will take matters further as get our legal team involved!


Paul Brennan - Fitness Director

From: Nick Buick
Sent: Wednesday, 6 January 2010 3:33 PM
To: 'Paul Brennan'
Cc: 'b.cooper'; 'Terry Cooper'
Subject: RE: Website

Hi Paul,

RE: ****.com.au

Thank you for your email, I can appreciate as a fitness instructor your advanced knowledge in the field of website development must be both credulous and considerable. I should imagine it would make a pleasant and stimulating substitute to your vocation of doing star-jumps all day. Unfortunately, unlike fitness training, the topic of website development does hold a distinct disadvantage to you in that on-the-whole, it lacks books with pictures. Perhaps this is the root of your confusion?

When I deal with organisations I've never even personally spoken to before, who've undertaken quoted and approved work, and followed an exact scope of said work which has then been fully reviewed and approved by my superiors, I tend to avoid citing ambiguous advice provided from 'someone who knows what to do' and vague threats of groundless 'legal action' as basis for a totally random refund. I find that approach would tend to make me look like an idiot, but then, I don't wear spandex pants and run on the spot for a living.

I should point out that prior to launch, the site was fully tested in Internet Explorer 7.0 and Mozilla 3.0 and reviewed with your organisation and any issues identified and fixed, so if there are further issues, it is news to me. Despite being fully approved by your superiors, if there are any glitches, let me know and I'll see if our system is responsible for these and is so, fix them for you right away, despite exceeding the original review process for the project, I would hate to have your organisation feel unhappy with their finished product.

If you have problems, please let me know what these are so we can actually fix them - this may be a more constructive path forward than ranting idiotically about what your friend told you. I look forward to receiving more sparkling repartee from you soon, and thank you for your time, Paul, it’s been most enlightening.

Kind Regards

Nick Buick
Web Developer

nick@REFRESHWEB.com.au
TEL: +61 7 3868 4047
MOB: +61 4 0776 9944 (emergency tech support - 24hrs)

FAX: +61 7 3868 4042